Comments on: Illusions of Customer Loyalty http://decisiontolead.com/2009/10/03/illusions-of-customer-loyalty/ Expanding the practice of leadership Wed, 22 Feb 2012 13:54:05 +0000 hourly 1 http://wordpress.com/ By: Are You Unknowingly Bribing Your Social Media Fans? | Social Media Examiner http://decisiontolead.com/2009/10/03/illusions-of-customer-loyalty/#comment-818 Mon, 12 Jul 2010 12:01:47 +0000 http://decisiontolead.com/?p=2105#comment-818 [...] Harvard’s resident expert on service excellence, Francis Frei, explaining the difference between the two: Francis [...]

]]> By: Glenn | Customer Loyalty vs. Retention http://decisiontolead.com/2009/10/03/illusions-of-customer-loyalty/#comment-814 Wed, 30 Jun 2010 17:44:58 +0000 http://decisiontolead.com/?p=2105#comment-814 Thank you for noting the difference between customer loyalty and customer retention. The two truly are confused very often, like you mentioned.

]]> By: The View from Harvard Business mobile edition http://decisiontolead.com/2009/10/03/illusions-of-customer-loyalty/#comment-478 Fri, 23 Oct 2009 14:41:26 +0000 http://decisiontolead.com/?p=2105#comment-478 [...] about what really keeps customers coming into our stores or using our services. Read her post, Illusions of Customer Loyalty. Do you have ideas on how to increase customer loyalty? posted by Sean Silverthorne October 23, [...]

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